Need advice on healthcare equipment, help with an order or support with servicing? The Trade2Care team, part of the 24 NRG Group, is here to help.
Speak to our team
Call 03452 999 999
Email hello@24nrggroup.com
You can also send an enquiry through our contact page.
Product advice and spare parts
Get in touch for help choosing healthcare equipment, accessories or replacement parts. Tell us what you need the equipment for, or share the product name and code if you already have an item in mind.
For spare-part enquiries, include the equipment make, model and serial number where available, along with clear photographs of the existing part, its label and any connectors. These details help our team assess compatibility before you order.
Help with an existing order
For questions about your order or delivery, include your order number and the name or email address used at checkout so we can locate your purchase.
If an item arrives damaged, appears faulty or is different from what you ordered, describe the issue and include photographs where possible.
Servicing and maintenance enquiries
Contact our team for help with servicing and maintenance enquiries. Please include the equipment type, make, model, your site location and a description of the work or issue.
Returns and exchanges
For information on requesting a return or exchange, read our Returns Policy. Contact the team with your order number and reason for return to discuss the next steps.