Need help choosing care equipment, a question about an order, or servicing? The Trade2Care team, part of the 24NRG Group, is here to help.
Speak to our team
Call 03452 999 999
Email hello@24nrggroup.com
Or send us a message through our contact page.
Product advice and spare parts
Tell us what you need the equipment for, or send the product name and code if you've already got something in mind.
For spares, include the make, model and serial number, plus a photo of the part, its label and any connectors. It helps us make sure you get the right part first time.
Help with an existing order
Send your order number and the name or email you ordered with.
If something arrives damaged, faulty or not what you ordered, tell us what's wrong and send a photo if you can.
Servicing and maintenance
Tell us the equipment type, make and model, where it is, and what needs doing.
Returns and exchanges
See our Returns policy, or contact us with your order number and the reason for the return.