Returns Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, please read our returns policy below.

Eligibility

Items may be returned within 30 days of receipt, provided they are unused, in their original condition, and in the original packaging.

How to Return

To initiate a return, please contact us at hello@24nrggroup.com with your order number and reason for return. We will provide you with return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.

Exchanges

If you would like to exchange an item, please contact us and we will do our best to accommodate your request, subject to stock availability.

Non-Returnable Items

Certain items cannot be returned, including perishable goods, personalised items, and items marked as final sale.

Contact Us

If you have any questions about our returns policy, please get in touch with our team.